Onboarding

In-fleeting Requirements

Consent on Ford Pro

For Ford, the Fleet Manager must grant consent to High Mobility GmbH as a data provider in their Ford Pro account. Consent can be granted for the entire fleet, for a selection of VINs, or for individual VINs that can be uploaded to Ford Pro.

The Fleet Manager can also enable Auto-Consent for High Mobility GmbH. Once enabled, any Ford vehicles added to the Ford Pro account are automatically consented, so no additional steps are required for newly added vehicles.

This is a one-time consent and asynchronous process. Once consent has been granted, you can activate vehicles at any time using our Fleet Clearance API.

You can share the following public Ford Pro instruction link with the Fleet Manager or Fleet Owner:

Ford Pro - Adding Consent.pdf

PDF · 728KB

Open

Ford Pro access

• If there is no existing account, the Fleet owner can sign-up and setup an account using this link https://fleetaccount.ford.com/third-party-signup

Available markets: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Spain, Switzerland, United Kingdom, United States.

Please contact High Mobility Support through [e-mail], if:

• your market is not listed on the Ford Pro sign-up page
• there is an existing Ford Pro account without the “Service Provider” tab

Privacy settings

Some Ford vehicles may have the in-vehicle settings Customer Connectivity Settings (CCS) switched off, which prevent the vehicle activation to succeed and data transmission.

Ford has provided the following public guide to instruct where to switch on the settings in the vehicle:

EN - Ford Pro Software - In-Vehicle Connectivity.pdf

PDF · 902KB

Open

Ford Pro Software – In-Vehicle Connectivity Settings Instructions

Connected Car - Ford Customer Connectivity Settings (CCS) Guide [Public].pdf

PDF · 2MB

Open

Ford CCS Settings Manual

To enable the CCS settings, Ford recommends that the driver switch on the ignition within the next 24–48 hours.

OEM Workflows

Ford Activation - Happy flow

Ford activation - Unenrollment in progress

Ford Activation - No Consent on Ford Pro

If the the Consent is not yet granted on Ford Pro we do keep the vehicle as pending for 10 days.

Our system will check if there is a consent every 12h and retry the activation periodically. This can be considered as an asynchronous process and gives you room to still grant consent even if you have created a clearance for your vehicles.

After 10 days the activation will time out and the clearance will be set as rejected .

When the Ford consent is not yet granted, you can detect it in the reason field of the GET endpoint the clearance response consent assignment missing:

curl -X GET https://api.high-mobility.com/v1/fleets/vehicles/WF0XXXXXXXXXXXXXX
{
  "status": "pending",
    "brand": "ford",
    "vin": "WF0XXXXXXXXXXXXXX",
    "tags": {},
    "changelog": [
        {
            "reason": "consent assignment missing",
            "status": "pending",
            "timestamp": "2026-08-05T09:37:14"
     }
    ]
}

Ford Activation - In-vehicle Connectivity Settings not switched on

*Please verify the in-vehicle Connectivity Settings following the followings Ford instructions. https://drive.google.com/file/d/1S_4l9JvRJU8E4oAk50LkWMsphxlC4-df/view?usp=sharing

For any support related issue please contact [e-mail]